Field Installer

INTRODUCTION

 

With continued business growth and expanding engineering initiatives, CS Medical has an immediate opportunity for a full-time Service Technician.  CS Medical is a leading manufacturer of FDA registered disinfectors used in hospitals worldwide. The company has patented devices that provide high level disinfection for ultrasound intra-cavity probes.

 

Our products incorporate temperature critical fluidics, microprocessor control and data transfer, interactive human interface and electromechanical design components. The company installs and services its systems throughout North America and has international distributors in countries worldwide.  We operate in an ISO 13485 quality environment and are an FDA registered manufacturer.

JOB TASKS, DUTIES, AND RESPONSIBILITIES

 

The CS Medical Field Installer, reporting directly to the CS Medical Service Manager, is a service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Field Installer acts as a point of contact for the service department's technical issues and service (repair) work related to applicable internal and external (customer-owned) equipment. These technical issues and service (repair) work occur, and are processed via telephonic, email, fax, remote-work location, and in- person methods.

Essential Tasks, Duties, and Responsibilities:

  • Performs installation and verification of external (customer-owned) equipment at medical entities (remote-work locations) within the United States.

  • Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department's central repository.

  • Maintains accountability of and accurate inventories for CS Medical-Owned equipment and spare parts.

  • Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Qualifications

  • High School diploma or equivalent

  • Attention to detail

  • Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills

  • High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications

  • High level of customer service and satisfaction skills

  • Willing to travel by air, train, or automobile anywhere in the USA

  • A valid driver's license with a good driving record

 

LOCATION

 

This position will be based at our Creedmoor, NC offices.

 

Terms of employment

This is a full-time, non-exempt, hourly position.   

 

 

Hours

The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch.  These hours will vary depending on the customer and travel schedule.

 

Work Environment

 

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.  The employee is occasionally exposed to a variety of extreme conditions.  Work is regularly performed in a combination of office and warehouse environments.

 

Physical Demands

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee is frequently required to sit, stand, and/or walk.  The employee must occasionally be able lift and carry up to 110 pounds. 

 

Travel

Requires approximately 75% travel within the contiguous United States.

 

BENEFITS

 

Compensation package includes health insurance, dental insurance, vision insurance, short term disability, Teladoc and life insurance following an introductory period.  The company off a 401K (both traditional and Roth options) plan with employer contribution.   The company also offers paid time off (PTO) plus paid holidays.  Benefits are subject to change. 

 

 

 

 


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Job At-a-Glance
Employment Type: Full-Time
Education: High School/G.E.D.
Experience: 0 to 3
Manages Others: No
Required Travel: Yes