Regional Field Service Technician

JOB TASKS, DUTIES, AND RESPONSIBILITIES

The CS Medical Regional Field Service Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Regional Field Service Technician acts as a point of contact for the Service Department’s technical issues and service (repair) work related to applicable internal and external (customer-owned) equipment. These technical issues and service (repair) work occur, and are processed via telephonic, email, fax, remote-work location, and in-person methods. 

 

 

 

The appropriate candidate will be self-motivated with a willingness to work with and receive feedback from team members and decision makers.

 

  • Performs installation and verification of external (customer-owned) equipment at medical entities (remote-work locations) within the assigned region of the United States.

  • Receives and resolves external customer generated telephonic, e-mail, fax and in-person technical and service (repair) issues/complaints related to external (customer-owned) equipment.  

  • Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department’s central repository.

  • Maintains accountability of and accurate inventories for CS Medical-Owned equipment and spare parts.   

  • Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.

  • Maintains records and documents as required by clients to enter facility to perform work. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

MINIMUM QUALIFICATIONS

  • High-School diploma or equivalent

  • One to three years related experience in a medical device environment or equivalent

  • Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills

  • High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications

  • High level of customer service and satisfaction skills

  • Willing to travel by air, train, or automobile anywhere in the USA

  • A valid driver’s license with a good driving record

  • Attention to detail a must

  • Ability to work from home when not on travel

  • Ability to work independently

PREFERRED QUALIFICATIONS

  •    Associates Degree in related field or equivalent

  • Bio Medical Certificate

  • Bilingual (English and another language, preferably Spanish)

LOCATION

This position will be based remotely in the State of New Hampshire.  CS Medical will only consider candidates that reside in or plan to reside in New Hampshire during employment.

 

Terms of employment

This is a full-time, hourly, non-exempt position.  

Hours

The general hours shall be 8:00am to 5:00pm, Monday through Friday, with an hour break for lunch.

Work Environment

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.  The employee is occasionally exposed to a variety of extreme conditions.  Work may be performed in a home office, office, warehouse, hospital operating room, central services, or cleanroom environments.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The employee is frequently required to sit, stand and/or walk.  The employee is occasionally required to climb, stoop, kneel, crouch or crawl, reach with arms or hands, use fine and/or gross motor skills.  The employee must be able to occasionally lift, carry, push or pull up to 110 pounds. 

ravel

            Requires travel to meet demands of region; could be as much as 100% travel at times. 

REGION

Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, New York, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, West Virginia, District of Columbia and Virginia. 

 

BENEFITS

Compensation package includes health insurance, dental insurance, vision insurance, life insurance, short term disability, and Teladoc following an introductory period.​ ​ Also, the Company offers paid time off and paid holidays.  Additionally, a 401k plan is available (both traditional and Roth options) with employer contribution.  The Company offers paid time off and paid holidays.  Benefits are subject to change at annual renewal. 

 

 

 

HOW TO APPLY
To apply for this position, please submit your resume/work history, cover letter and complete and upload the following documents below. CS Medical is an equal opportunity employer. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.


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EEO Disability

EEO Self-Id
Job At-a-Glance
Employment Type: Full-Time
Education: Associate's Degree
Experience: 1 to 3 years related
Manages Others: No
Required Travel: Yes