Regional Field Service Technician Central Region
The CS Medical Regional Field Service Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Regional Field Service Technician acts as a point of contact for the Service Department’s technical issues and service (repair) work related to applicable internal and external (customer-owned) equipment. These technical issues and service (repair) work occur, and are processed via telephonic, email, fax, remote-work location, and in-person methods.
Essential Tasks, Duties, and Responsibilities:
Performs installation and verification of external (customer-owned) equipment at medical entities (remote-work locations) primarily within the assigned region of the United States.
Receives and resolves external customer generated telephonic, e-mail, fax and in-person technical and service (repair) issues/complaints related to external (customer-owned) equipment.
Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department’s central repository while maintaining all requirements of the established Quality Management System.
Maintains accountability of and accurate inventories for CS Medical-Owned equipment and spare parts.
Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.
Maintain records and documents as required by clients to enter facility to perform work.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High-School diploma or equivalent
Two plus years related experience in a medical device repair environment or equivalent
Strong verbal, interpersonal, and oral communication skills with effective writing and presentation skills
High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
High level of customer service and satisfaction skills
Willing to travel by air, train, or automobile anywhere in the USA
A valid driver’s license with a good driving record
Attention to detail a must
Ability to work from home when not on travel
Ability to work independently
Associates Degree in related field or equivalent
Bio Medical Certificate
Bilingual (English and another language, preferably Spanish)
This position will be based remotely in the State of Illinois. CS Medical will only consider candidates that reside in or plan to reside in Illinois during employment.
Terms of Employment
This is a full-time, non-exempt, hourly position.
The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch. These hours will vary depending on travel schedule and customer requirements.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office, hospital operating room, central services, cleanroom, and warehouse environments.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee is occasionally required to climb, stoop, kneel, crouch or crawl, and reach with arms or hands. The employee must occasionally lift, carry, push or pull up to 110 pounds.
Requires travel to meet demands of region. Could be as much as 100% at times.
Illinois, Wisconsin, Minnesota, Iowa, Missouri, Michigan, Indiana, Ohio, Kentucky, Kansas, Nebraska, North Dakota, and South Dakota.
Two month training period. One month full paid training in Creedmoor, NC upon offer acceptance. Lodging, transportation, and meals provided during training period. One month training period at customer sites with on-the-job training by other CS Medical staff.
Compensation package includes health insurance, dental insurance, vision insurance, life insurance, short term disability and Teladoc following an introductory period. Also, a 401K plan (both traditional and ROTH options) with employer contribution is offered. The Company offers paid time off and paid holidays. Benefits subject to change at renewal time.
HOW TO APPLY
To apply for this position, please submit your resume/work history, cover letter and complete and upload the following documents below. CS Medical is an equal opportunity employer. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.
503 Form Background Check EEO Disability EEO Self-Id