Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

INTRODUCTION

With continued business growth and expanding engineering initiatives, CS Medical has an immediate opportunity for a full-time Inside Sales Specialist. CS Medical is a leading manufacturer of FDA registered disinfectors used in hospitals worldwide. The company has patented devices that provide high level disinfection for ultrasound intra-cavity probes.

Our products incorporate temperature critical fluidics, microprocessor control and data transfer, interactive human interface and electromechanical design components. The company installs and services its systems throughout North America and has international distributors in countries worldwide. We operate in an ISO 13485 quality environment and are an FDA registered manufacturer.

JOB TASKS, DUTIES, AND RESPONSIBILITIES

As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their equipment as outlined by the manufacturer's IFU (instruction for use).

Job Duties
• Provide timely notification to customer to ensure filter change per the
company recommendation. Communication will be verbal and written.
• Present extended warranty and service contract options to the
customer of existing account for consideration.
• Maintain all customer contact details within company CRM package.
• Maintain accurate records of customer files
• Inform and communicate with customers about companion products
that might be beneficial.
• Provide back-up to Order Entry.
• Proof orders.
• Handle order status calls.
• Handle orders by telephone.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications
• High school diploma or equivalent.
• Prior experience working in a call center or customer service
department.
• Proficiency with Microsoft Office.
• Must be detail oriented.
• Positive attitude and the ability to work both in a team environment
and independently.

Location

This position will be based at our Creedmoor, NC office.

Terms of employment

This is a full-time, non-exempt, hourly position.

Hours

The general hours shall be Monday – Friday, 8:00am to 5:00pm with an
hour break for lunch. These hours may vary depending upon telephone
coverage needs.

Work Environment

Work is regularly performed in an office environment.

Physical Demands

The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. The employee is frequently required to sit. The
employee is occasionally required to stand and/or walk. The employee
must occasionally lift, carry, push or pull up to 10 pounds.

Travel

No travel required.

Benefits

Compensation package includes medical insurance, dental insurance,
vision insurance, short term disability, life insurance and Teladoc following
an introductory period. The Company offers a 401K plan with employer
contribution. The Company also offers paid time off plus paid company
holidays.

HOW TO APPLY

To apply for this position, please submit your resume and cover letter. CS Medical is an equal opportunity employer. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. For further information about us please visit our website at www.csmedicalllc.com.

Job At-a-Glance
Employment Type: Full-time
Education: High School
Experience: 1+ years of call cen
Manages Others: No
Required Travel: None required

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